Introduction Webinar (1.5 Credit Hours)

Overview Webinar (1.5 Credit Hours)

Recognizing Incidents Webcast Series (4.0 Credit Hours)

Getting Started
Part 1: The Incident Management Process
Part 2: The Initial Reporter’s Responsibility to Recognize and Elevate Incidents
Part 3:  Primary Categories: Neglect, Passive Neglect, and Self-Neglect
Part 4:  Primary Category: Exploitation
Part 5: Primary Categories: Abuse and Sexual Abuse
Part 6: Primary Category: Rights Violation
Part 7: Primary Categories: Serious Illness, Serious Injury, Death, and Suicide
Part 8: Primary Categories: Public Health Emergency and Other Categories


2.5 Credit Hours for the Series


Part 1 – A Culture of Safety

Part 2 – Immediate and Emergency Responses

Part 3 – Supporting Victims

Part 4 – Keeping the Individual and Family Informed and Documentation


      2.0 Credit Hours

      Part 1 - Overview

      Part 2 - Safety of Americans with Disabilities

      Part 3 - Person-Centered Planning

      Part 4 - Abuse, Neglect, and Exploitation

      Part 5 - Knowing the Warning Signs

      Part 6 - Corrective Action

      Part 7 - Self-Care


2.5 Credit Hours

This training is intended for Provider and Supports Coordination Organization (SCO) upper-level management and those with the leadership role of Incident Management Representative or Point Person within their agency. The focus will be on leadership’s role to ensure the quality of information gathered through the Incident Management process.

               Introduction
Part 1 - Incident Management Roles
Part 2 - Incident Management Responsibilities
Part 3 - Discovery, Documentation, and Review
Part 4 - Key Elements of Good Reporting
Part 5 - Reporting and Taking Action
Part 6 - Requirement to Inform and Educate


This training reviews the definitions of neglect in ODP’s Incident Management Bulletin 00-21-02 (IM Bulletin) and the Adult Protective Services Act (Act 70) to help you understand ODP’s definitions of passive neglect and self-neglect as well as their secondary categories. 


Target Reporting, Separation, and Management (.5 Credit Hours)

Medication Errors, Failing to Provide Medication Management, Missing/Theft of Medications (.5 Credit Hours)



A three-part training that reviews the role of County Programs and Administrative Entities in the Incident Management Process. This training focuses on the considerations when reviewing initial incident reports and approving final incident reports.

A three-part training that reviews the role of Supports Coordinators and SCOs in the Incident Management Process. This training focuses on the responsibilities and considerations when reviewing initial and final incident reports.

Attention: This course will be unavailable on 7/23/24 for course maintenance and should be available again on 7/24/24.