Incident Management Bulletin 00-21-02 Documents and Resources

Incident Management Bulletin Training

Introduction Webinar (1.5 Credit Hours)

Overview Webinar (1.5 Credit Hours)

Recognizing Incidents Webcast Series (4.0 Credit Hours)

Getting Started
Part 1: The Incident Management Process
Part 2: The Initial Reporter’s Responsibility to Recognize and Elevate Incidents
Part 3:  Primary Categories: Neglect, Passive Neglect, and Self-Neglect
Part 4:  Primary Category: Exploitation
Part 5: Primary Categories: Abuse and Sexual Abuse
Part 6: Primary Category: Rights Violation
Part 7: Primary Categories: Serious Illness, Serious Injury, Death, and Suicide
Part 8: Primary Categories: Public Health Emergency and Other Categories


Incident Management Bulletin: Responding to Incidents

2.5 Credit Hours for the Series


Part 1 – A Culture of Safety

Part 2 – Immediate and Emergency Responses

Part 3 – Supporting Victims

Part 4 – Keeping the Individual and Family Informed and Documentation


Incident Management Bulletin: Preventing Incidents

      2.0 Credit Hours

      Part 1 - Overview

      Part 2 - Safety of Americans with Disabilities

      Part 3 - Person-Centered Planning

      Part 4 - Abuse, Neglect, and Exploitation

      Part 5 - Knowing the Warning Signs

      Part 6 - Corrective Action

      Part 7 - Self-Care


Leadership's Role in Reporting, Investigating, and Responding to Incidents

2.5 Credit Hours

This training is intended for Provider and Supports Coordination Organization (SCO) upper-level management and those with the leadership role of Incident Management Representative or Point Person within their agency. The focus will be on leadership’s role to ensure the quality of information gathered through the Incident Management process.

               Introduction
Part 1 - Incident Management Roles
Part 2 - Incident Management Responsibilities
Part 3 - Discovery, Documentation, and Review
Part 4 - Key Elements of Good Reporting
Part 5 - Reporting and Taking Action
Part 6 - Requirement to Inform and Educate


Incident Management Bulletin: Understanding, Recognizing, and Reporting Passive and Self-Neglect

This training reviews the definitions of neglect in ODP’s Incident Management Bulletin 00-21-02 (IM Bulletin) and the Adult Protective Services Act (Act 70) to help you understand ODP’s definitions of passive neglect and self-neglect as well as their secondary categories. 

Agency-Focused Incident Management Training


Target Reporting, Separation, and Management (.5 Credit Hours)

Medication Errors, Failing to Provide Medication Management, Missing/Theft of Medications (.5 Credit Hours)



Supports Coordinator/SCO Role in Incident Management

A three-part training that reviews the role of Supports Coordinators and SCOs in the Incident Management Process. This training focuses on the responsibilities and considerations when reviewing initial and final incident reports.

County Program/AE Role in Incident Management

A three-part training that reviews the role of County Programs and Administrative Entities in the Incident Management Process. This training focuses on the considerations when reviewing initial incident reports and approving final incident reports.