Contact ODP Resource Accounts

ODP Resource Accounts are a way for The Office of Developmental Programs’ Stakeholders to interact with ODP Staff in order to receive answers to questions, important information or clarification.  The below emails may be used to initiate contact with the appropriate areas to assist you:

All Stakeholders:
General Inquiries/Questions/Complaints:    
The Office of Developmental Programs’ Customer Service Center can be accessed from 8:30 AM to 4:00 PM on each business day.   The Customer Service Center responds to telephone and e-mail inquiries from individuals, family members, providers, and the general public regarding:
 
  • Provider Enrollment
  • Home and Community-Based Waiver Services
  • Complaints and expressions of dissatisfaction against providers or the Department
  • Questions about services for individuals with intellectual disabilities
  • General inquiries relating to the Office of Developmental Programs
 
General questions will be answered by the Customer Service team member, but questions relating to specific situations will be referred to the appropriate ODP regional office or subject matter expert. The caller will be contacted by the end of the next business day to obtain additional follow-up information.
RA-customerservice@pa.gov
or 1-888-565-9435
BAS General Inquiries DPW-AutismOffice@pa.gov
or 1-866-539-7689
Training and Communications:
Bureau of Autism Training Inquiries RA-BASTrainings@pa.gov
ASERT Collaborative (Direct Communication with Outreach Specialists who provide support, training and resources) info@PAAutism.org
or 1-877-231-4244
ODP Outreach (Requests to be added to distribution lists and ideas for MyODP Newsletter, Employment Initiatives, Community Participation Supports, and College of Direct Support) RA-PWODP_OUTREACH@pa.gov
Questions and Issues Relating to Everyday Lives Conferences RA-PWEDLConference@pa.gov

Providers/Supports Coordinators/Participants
Adult Autism Waiver Mailbox
(Questions on enrollment, training and billing)
RA-odpautismwaiver@pa.gov
Adult Autism Waiver Provider Support
(Technical Assistance and clinical support)
RA-BASprovidersupprt@pa.gov
Adult Community Autism Program (ACAP)
(Inquires related to ACAP Program)
RA-ACAP@pa.gov
Rate and Fiscal Questions RA-Ratesetting@pa.gov
Deaf Services (for individuals who are disabled and deaf or hearing impaired) RA-ODPDeafServices@pa.gov
Questions relating to Behavioral Support Services RA-PWBehaviorSupTran@pa.gov
Questions relating to Supports Intensity Scale (SIS), and SISONLINE account unlock requests RA-PWSISONLINEHELP@pa.gov
Inquiries from Providers on developing profiles and from participants on using the profiles.
RA-PWODP-PROVDR-PROF@pa.gov

Quality Management
QM Certification, QM methodology and best practices, requests for technical assistance RA-PWODPQMCERTI@pa.gov
Quality Assurance and Improvement (Please send questions to the appropriate Regional Coordinator and copy this resource account.) RA-PWQAIPROCESS@pa.gov 

Incident Management
Functionality and improvements to Enterprise Incident Management System RA-PWODPEIMASSIST@pa.gov 
Incident Management Policy and Procedure Questions RA-impolicy@pa.gov 

ISPs
Individual Support Plan (ISP) and related processes RA-odpispinquiries@pa.gov

Providers:
Questions about becoming an ODP Provider and Provider Applicant Orientation RA-PWPROVIDERAPP@pa.gov 
Provider Enrollment Applications or Processes RA-odpproviderenroll@pa.gov 
Any questions or requests for clarification on the provider qualification application or process RA-odpproviderqualif@pa.gov
Provider Agreements and Processes RA-odpprovideragreem@pa.gov
Billing questions and denied claims resolution RA-odpclaimsres@pa.gov
For Providers to submit Claim Documentation RA-pwodpclaimdoc@pa.gov

Supports Coordination Organizations (SCOs) and SCs and SC Supervisors
SCO initial and annual qualification applications and supplemental documentation and qualification process RA-scqualifications@pa.gov

Licensing:
Inquiries related to Department of Human Services Licensing Ra-odplicensing@pa.gov